Several years ago we were at the beginning of a long walk through health-related issues with a loved one. It was recommended that we visit the Mayo Clinic, so we made the appointment and waited three months until the scheduled date. In the meantime, I worked with the insurance company to request the necessary pre-approval.
When I finally received the letter, I was disappointed to read that our request had been denied. Disappointed isn’t the right word. My immediate physical reaction, without being able to control it, was panic—stomach in knots, hands shaking, light-headedness—panic.